Last updated: April 2026
Ringtap is operated by Akin Yavuz trading as Nith Digital, a sole trader registered in England and Wales.
Contact: hello@ringtap.co.uk
Account information
When you sign up, we collect your email address, business name, business type, and mobile number. We use this to create your account, configure your call forwarding, and send you lead summaries.
Call data
When a call is missed and forwarded to Ringtap, we log the caller's phone number, the time of the call, and the call status. We use this to operate the service and display your lead inbox in the dashboard.
Conversation data
When your caller responds via WhatsApp, we store the messages exchanged between the caller and our AI assistant. We use this to:
Notes and status updates
Any notes you add to a lead and any status changes (New, Called back, Won, Lost) are stored against that lead record. Only you can see these.
Payment information
Payments are handled by Stripe. We do not store your card details. We store your Stripe customer ID and subscription status to manage your account.
We use the data we collect to:
We do not sell your personal data to third parties.
When one of your customers calls your forwarded number and receives a WhatsApp message from Ringtap, their phone number and messages are processed on your behalf. You are responsible for ensuring your customers are aware their missed call may be handled by an automated WhatsApp service. We recommend adding a note to your voicemail or business listings such as: "If we miss your call, you'll receive a WhatsApp from our team shortly."
Your callers' data is:
Our WhatsApp messaging is powered by Twilio's WhatsApp Business API, which connects to Meta's WhatsApp platform. By using Ringtap, you acknowledge that:
Relevant policies: Twilio Privacy Policy · Meta Privacy Policy
Our AI assistant is powered by Anthropic's Claude. Conversation messages are sent to Anthropic's API to generate replies and lead summaries. Anthropic does not use API inputs to train their models by default. See Anthropic's privacy policy for details.
Your data is stored in Supabase, a cloud database provider with servers in the EU. Data is encrypted at rest and in transit.
| Data type | Retention period |
|---|---|
| Account information | Until you delete your account |
| Call and conversation data | 24 months from the date of the call |
| Caller phone numbers | 24 months from the date of the call |
| Payment records | 7 years (legal requirement) |
You can request deletion of your data at any time by emailing hello@ringtap.co.uk. We will action deletion requests within 30 days.
You have the right to:
To exercise any of these rights, email hello@ringtap.co.uk.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.
Ringtap uses only essential cookies required to keep you logged in. We do not use tracking cookies or third-party advertising cookies.
We may update this policy from time to time. We will notify you by email if we make material changes. The date at the top of this page shows when it was last updated.
For any privacy-related questions: hello@ringtap.co.uk